Returns

Something not right? Never mind. A return takes a few minutes here — and no arguing.

30 days to think it over

You can return unopened goods within 30 days of delivery without giving a reason. We refund to your account within 5 working days of the return reaching us.

How to do it

1. Email treats@demo.cz with your order number and what you are returning. 2. By the next day we send a return label (free with our Free Returns service, otherwise 79 CZK). 3. Drop the parcel at a pick-up point — we take care of the rest.

Opened food

For hygiene reasons we cannot take back opened food. But if it arrived damaged or does not taste as it should, write to us — we will replace it or refund you. A photo of the packaging is enough.

Complaints

All goods carry the statutory liability for defects. We settle complaints within 30 days, though usually within a week. All we need is an email with your order number and a description of the problem.