FAQs

Ořeškárna

FAQs

The questions we hear most in store and on the customer line, all in one place. Not found your answer? Write to us.

When will my order arrive?
Orders placed by 14:00 go out the same day. To a locker or pick-up point a parcel usually arrives within 2 working days, by courier the next working day.
How much do I have to spend for free delivery?
From 1,999 CZK. Collection in our Prague, Brno and Olomouc stores is always free — we have the order ready within 2 hours.
How should I store nuts and crunchy fruit?
Somewhere dry and dark, ideally below 20 °C. Seal freeze-dried fruit well once opened — damp air takes the crunch out of it. All our packs are resealable.
Are your products gluten free?
Nuts and dried or freeze-dried fruit are naturally gluten free. We do pack in a facility that also handles products containing gluten — the exact allergens are listed on every product.
Will you blend a mix for me?
Yes! In store we will blend a mix exactly to your taste while you wait. Online you can choose from our Křupko® mixes, or write to us and we will make up your own recipe from 2 kg.
Will you invoice my company?
Of course — just enter your company number when ordering. For regular corporate orders we have a separate offer with volume discounts and deferred payment.
What if I do not like it?
Return unopened goods within 30 days without giving a reason. And if something does not taste as it should, write to us — we will replace it or refund you.