Terms of service.

1.Provider and scope

The Webero platform (webero.co) is operated by Český Partner s.r.o., registered office at Kaprova 42/14, Staré Město, 110 00 Praha 1, Czech Republic, company ID 29059950, registered in the Commercial Register kept by the Municipal Court in Prague, section C, insert 163682 (the “provider”). The provider is not registered for VAT.

These terms govern the relationship between the provider and anyone who creates an account on the platform or subscribes to any of its services (the “user”). By accepting them during registration they become part of the contract.

The contact address for all communication, including complaints and withdrawal, is support@webero.co.

2.What Webero is

Webero is a platform for building and running a website or an online shop — from prepared templates, in a live editor, or with the AI builder. The service includes hosting in the European Union, custom domain management, a content editor and support.

The provider supplies the software and the operation. The content of the site — text, photographs, prices, the offer and the performance towards the user’s own customers — is created by the user, who is responsible for it.

The provider is not a party to any relationship the user enters into with their own customers through the website or shop.

3.Account and security

An account is created by registering an e-mail address. The user is responsible for the accuracy of the details provided and for being authorised to act on behalf of the entity named at registration.

Credentials are confidential. The user protects them, does not share them and reports any suspected misuse without delay. The user is responsible for actions taken under their account.

4.Trial period

A new project comes with 14 days free with access to all features. No payment card is required for the trial.

When it ends, the service does NOT roll over into a paid plan automatically. Until a subscription is activated the site stays suspended and the data remains available as described under termination.

5.Plans and prices

The base service is Webero — website, editor, hosting and support — at 499 CZK per month, or 5 388 CZK paid annually. Add-ons are available: Business e-mail (three mailboxes on your own domain and 5 GB of shared storage) at 99 CZK per month or 948 CZK per year, and an extra 5 GB of storage at 49 CZK per month.

The e-shop starts at 440 CZK per month and carries no commission on turnover. The AI builder includes starter credits for the first site free of charge; running the finished site is then billed like any other project.

The provider is not registered for VAT, so the prices shown are final and nothing is added to them. The current price list valid at the time of the order always prevails.

6.Payment and invoices

Subscriptions are paid in advance for the chosen period — monthly or annually. Payment is possible by card through a payment gateway or by bank transfer; for transfers the provider issues a payment request including a QR code.

The provider issues a tax document once the payment is credited and makes it available in the account administration.

The provider neither processes nor stores payment card details — they are entered directly with the payment gateway.

7.Renewal and cancellation

A subscription renews for a further period at the end of the current one until the user cancels it. The provider sends an e-mail reminder before each renewal.

A subscription can be cancelled at any time in the account administration. Cancellation takes effect at the end of the period already paid for; until then the service runs unchanged. No pro-rata refund is given for the unused part of a paid period unless the law provides otherwise.

8.What happens after it ends

If a subscription is not paid, the provider first sends a notice and allows an additional period. Once that passes without payment the site is suspended and visitors see an information page instead.

The user keeps access to the administration after suspension and can download their content for at least 30 days. Only then does the provider archive the project and subsequently delete it.

A domain registered through the provider can be transferred to another registrar; a domain registered for the user remains theirs.

9.User content and prohibited use

The user is responsible for having the right to use any content placed on the site — in particular photographs, text, trade marks and third-party data.

The platform may not be used for content that breaches the law or third-party rights, for sending unsolicited commercial messages, for circumventing plan limits, for disrupting the service, or for conduct harming the provider or its customers.

If the provider discovers a serious breach it may disable the content and, after prior notice, terminate the account. In the case of manifestly unlawful content it may act without prior notice.

10.Rights to templates, editor and site

Templates, the editor, the platform source code and its trade marks remain the provider’s. For the duration of the subscription the user receives a non-exclusive licence to use them to run their own site; they may not redistribute them or derive a competing product from them.

Content the user creates or uploads remains theirs. The provider processes it only to the extent necessary to operate the service.

11.AI builder

The AI builder produces website drafts from the user’s brief. The output is a draft, not finished work — the user reviews it before publishing and is responsible for its content just as for content created manually.

The provider claims no ownership of generated content. The user is responsible for having the right to use whatever they feed into the builder.

12.Availability and support

The provider maintains and improves the service continuously. Uninterrupted availability cannot be guaranteed — planned maintenance is announced in advance and unplanned incidents are addressed without undue delay.

Support answers in Czech and English on business days. The provider is not liable for lost profit caused by an outage; its liability is governed by applicable law.

Content creation, marketing and legal or tax advice are not part of the service unless expressly agreed otherwise.

13.Personal data

Processing of personal data is described in the privacy policy. For data the user enters about their own customers, the provider acts as processor and the user as controller.

Which files are stored in the browser is described in the cookie policy.

14.Governing law and disputes

Matters not covered by these terms are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. The parties will attempt to settle any dispute by agreement; failing that, it will be decided by the competent court of the Czech Republic.

15.Consumer disputes

If the user is a consumer, the body competent for out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority, Štěpánská 796/44, 110 00 Prague 1, adr.coi.cz.

A consumer may also use the online dispute resolution platform at ec.europa.eu/consumers/odr.

16.Withdrawal from the contract

A consumer entering into the contract by distance means has the right to withdraw within 14 days without giving a reason. A notice sent to support@webero.co is sufficient.

For digital content and services supplied online this right lapses once performance begins with the consumer’s express consent and their acknowledgement that the right of withdrawal is thereby lost. The 14-day trial is not charged, so there is nothing to settle when withdrawing during it.

17.Changes to these terms

The provider may amend these terms, in particular where the scope of the service or the law changes. Any change is announced at least 30 days in advance by e-mail and on this page.

A user who does not agree with a change may cancel the subscription before it takes effect. Continuing to use the service after the effective date is taken as agreement with the new wording.

18.Contact

Český Partner s.r.o., Kaprova 42/14, Staré Město, 110 00 Praha 1, Czech Republic, company ID 29059950. Questions about these terms go to support@webero.co.